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Terms and Conditions

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Effective Date: [ 11/12/2025 ]
Website: [ www.hopetranscends.com ]
Owner: Hope Transcends Counseling and Coaching (“Hope Transcends,” “we,” “our,” or “us”)

Please read these Terms and Conditions (“Terms”) carefully before using the Hope Transcends Counseling and Coaching website and its services. By accessing or using this site, you agree to comply with these Terms. If you do not agree, please discontinue use immediately.

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1. Nature of Services

1.1    Counseling and Coaching Disclaimer

Hope Transcends provides counseling, coaching, educational content, and general mental health information for personal growth and self-development purposes. The information provided on this site is not a substitute for medical advice, diagnosis, or treatment. Users should always seek the advice of a licensed medical or mental health professional regarding any personal concerns or conditions.

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1.2   No Crisis Support

Hope Transcends does not provide crisis or emergency mental health services. If you are in crisis or may be in danger, please call 911 or contact your local emergency services or crisis hotline immediately (for example, call or text 988 in the United States).

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2. General Information Use

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  • The content provided is for educational and informational purposes only.

  • Information shared through blogs, videos, emails, or sessions should not be the sole basis for decisions affecting your mental or physical well-being.

  • Hope Transcends does not guarantee the accuracy, completeness, or suitability of any content provided.

  • Users are responsible for their own choices and how they apply information obtained from the website or its staff.

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3. Confidentiality and Security

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3.1   Confidentiality of Services

Counseling and coaching sessions are private and confidential within the limits of the law. Exceptions include:

  • Threats of harm to self or others

  • Suspected abuse or neglect of a child, elder, or vulnerable adult

  • Legal requirements such as a court order

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3.2   Online Communication Risks

While Hope Transcends takes reasonable measures to secure communication, no online platform can guarantee complete confidentiality. Users are encouraged to:

  • Use private devices and secure internet connections.

  • Avoid sharing session links or personal login information with others.

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3.3   Data Use and Sharing

By using this site, you consent to the collection and limited sharing of information with your assigned counselor or coach for service delivery purposes. Your data will never be sold to third parties.

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4. User Conduct and Account Management

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4.1   Acceptable Use

You agree not to use the site or its services to:

  • Engage in illegal or harmful activity;

  • Harass, exploit, or harm others;

  • Distribute spam, malware, or false information;

  • Attempt to gain unauthorized access to the system or another user’s date

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4.2   Account Responsibility

Users must:

  • Provide truthful and accurate information when registering or scheduling;

  • Maintain the confidentiality of login credentials;

  • Accept responsibility for all activities under their account.

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4.3   Account Suspension or Termination

Hope Transcends reserves the right to suspend or terminate accounts that violate these Terms, provide false information, or engage in disruptive or unethical conduct.

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5. Service Details

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5.1   Therapist and Coach Qualifications

Hope Transcends works to ensure all affiliated counselors and coaches are properly trained and credentialed. However, the site does not independently verify all credentials or endorse any individual provider.

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5.2   Session Conduct

  • Users must provide accurate identification before receiving services.

  • In the event of technical disruptions (e.g., internet or platform failure), users should attempt to reconnect or contact their provider to reschedule.

  • Users agree to participate respectfully and in good faith.

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6. Website Use and Content

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6.1   Intellectual Property

All materials, including text, logos, graphics, and other content on this site, are the property of Hope Transcends or its content creators. Unauthorized use, reproduction, or distribution is prohibited.

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6.2   Website Availability

Hope Transcends does not guarantee uninterrupted or error-free operation of the website. Technical issues, updates, or maintenance may temporarily affect access.

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6.3  AI-Generated or Automated Content

Some content may be created or enhanced using artificial intelligence. Users should understand that AI-generated material may contain inaccuracies and should not be relied upon for critical decisions.

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7.  Limitation of Liability

By using the site or engaging in services, you agree that Hope Transcends and its affiliates are not liable for:

  • Any loss, injury, or damage resulting from the use or misuse of the website or its services;

  • Technical failures or unauthorized access to data;

  • Outcomes related to applying information or advice from the site.

Your use of the site is entirely at your own risk.

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8.  Changes to Terms

Hope Transcends may update or revise these Terms at any time. Continued use of the website following changes constitutes acceptance of the revised Terms.

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9.  Contact Information

For questions, concerns, or to request a copy of these Terms:
Hope Transcends Counseling and Coaching
Email: [ Petra@hopetranscends.com ]
Phone: [ + 1 608 632 2135 ]
Website: [ www.hopetranscends.com ]

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